Project Duration: Jan 2023 - now (on-going development)

Team: Aaron Lim (Project Lead) , Pg Zulfaqar Johari (Full-Stack Developer)

Tools: Sublime Text 3, Docker

Programming Language: PHP, Blade, CSS, JavaScript

Framework: Laravel, Mantine React.js

Introduction

A simple web-app to established an organized work order, incident & request for IT team.

Objective

  1. Going for digital – Paperless
  2. Organized & systematic Workplace
  3. Analyze & monitor data to identify the root-cause for repeating

Features

# Title Description Status
1 Incident report page A page that user use to submit Incident Report that happening within Sutera Harbour.
Ready
2 New request page A page that will be use for user to submit New Request for new hire or to request new IT services including their account/workstation/pos/it-related. Ready
3 Change request page A page that will be use for user to submit Change Request for existing services including account access/reporting/system changes. Ready
4 Termination request page A page that will be use for user to submit a termination form that IT department use to clear all related IT-account as for audit-purpose record. To-do
4 HOD approval features A features that will enable users to approve/decline a respective request before the form actually being forwarded to IT team in the system.
Ready
5 Reporting A report that display/export all the data to fit/compile current ITIL matrix:

Current Graph: -        Total ticket logged -        KPI (Average time resolved monthly) | To-do |

Backup Schedule

System backup will be running twice per day as follows:

Name Time
AM 10.00AM
PM 10.00PM

Recovery Plan (if primary fail)

ITSOC eTicketing System is running using Docker which can be easily deployed anywhere/anytime incase primary server is fail with a single docker-compose command.

New Service Request System Matrix